Refund & Cancellation Policy...
Our refund & cancellation policy is designed to be fair, fast, and respectful — just like our food.
Customer-Initiated Cancellations
No refund after prep begins
Full refund within 5 minutes if prep hasn't started
Spinacho-Initiated Cancellations
When Spinacho cancels due to stock/delivery issues — full refund guaranteed.
Your satisfaction is our priority. We'll make it right.
Refund Eligibility
Missing items or poor quality
Non-delivery issues
Must be reported within 24 hours of delivery
Refund Processing Times
Credit card refunds: 5-10 business days
Digital wallet refunds: 1-3 business days
Bank transfer refunds: 3-7 business days
Need Help?
If you have questions about refunds or cancellations, our support team is here to help.
Contact Support